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New York State Electricity and Gas

Low-Income Rate Assistance

  • Energy Assistance Program (EAP)
    Two levels of assistance are available to eligible customers: EAP Basic Benefit, which offers a monthly bill credit, and EAP Limited Benefit, which offers arrears forgiveness. Assistance is available to electric and gas customers who have received a Home Energy Assistance Program (HEAP) grant. Once a HEAP grant is credited to a NYSEG account or a customer has a HEAP award letter, enrollment in EAP is automatic. Enrollment in the arrears forgiveness program is limited. Applications will be sent to qualified customers as openings become available. If you haven't applied for HEAP, contact your county's Department of Social Services to apply or visit http://otda.ny.gov/main/programs/heap/.
    www.nyseg.com/YourAccount/HEAPandEAP.html
  • Matching Incentive Payment Program
    Grants of up to $600 will be available to eligible NYSEG residential customers facing service disconnection due to nonpayment. In addition, the program will match any additional payments customers make toward past-due amounts, up to $400. Families eligible for the program must be NYSEG electric and natural gas customers whose household income is less than 8 percent above the income guidelines for the Home Energy Assistance Program (HEAP). To Apply, contact your local Red Cross.

Low-Income Energy Efficiency

  • Assisted Home Performance with ENERGY STAR®
    Reduces energy costs of low- and moderate-income households by providing affordable energy efficiency improvements to households. Free home assessments and subsidies of up to 50% of the project cost, up to $5,000 per household are available for homeowners and renters. For more information, eligibility guidelines and applications, visit the website below.
    www.nyserda.ny.gov/All-Programs/Programs/Assisted-Home-Performance-with-ENERGY-STAR
  • Power Partner Program
    Energy services include weatherization, refrigerator replacement, water heater replacement, and health and safety measures.
    1-800-284-7988
    www.nyseg.com/YourAccount/payyourbill/serviceandassistance/default.html
  • EmPower New YorkSM
    Provides no-cost energy efficiency solutions to income-eligible New Yorkers. Meauseres include cost-effective electric reduction measures, particularly lighting and refrigerator replacements, as well as insulation, and health and safety measures. On-site energy use education provides customers with additional strategies for managing their energy costs. Eligibility is 60 percent of state median income. There is no cost to the customer. Referrals will be accepted from participating utilities, local Offices for the Aging and Weatherization Agencies. For additional information contact Honeywell International at 1-800-263-0960.
    www.nyserda.ny.gov/All-Programs/Programs/EmPower-New-York

Emergency Charitable Assistance

  • Project Share
    Funded by the NYSEG Foundation, employees, retirees and customers. Helps eligible customers pay for energy emergencies such as fuel bills, repairs to heating equipment, home weatherization and water heater replacements. Grants of up to $200 are available to households where someone is over 60, or has a disability, or has a serious medical condition. To apply for a grant, contact your local chapter of the American Red Cross. www.nyseg.com/YourAccount/payyourbill/serviceandassistance/projectshare.html
  • Essex County
    Last Stop Heating Assistance Program
    Last Stop will help low- and moderate-income individuals who have trouble paying for heating but don't meet income guidelines for the federal Home Energy Assistance Program HEAP). Applicants must first have applied for HEAP and been rejected. They should be within $250 of the HEAP maximum income and not have more than $2,500 in on-hand assets. The program will provide a one-time benefit of $500 to buy fuel, which will go directly to the fuel vendor. Applicants must heat with oil, natural gas or kerosene and have one-quarter of a tank or less remaining. If they have electric heat, they must have received a shut-off notice from their utility. The Adirondack Community Action Program in Elizabethtown will administer Last Stop.
    518-873-3207
  • Orange County Fuel Fund
    Orange County United Way accepts applications from persons who need assistance paying for their heating bills, from November 1 until mid May. Residents of the county can apply for a one-time grant, which will be paid, once approved, directly to the resident's heating provider. Call 845-457-4774 for more information.
  • Matching Incentive Payment Program
    Grants of up to $600 will be available to eligible NYSEG residential customers facing service disconnection due to nonpayment. In addition, the program will match any additional payments customers make toward past-due amounts, up to $400. Families eligible for the program must be NYSEG electric and natural gas customers whose household income is less than 8 percent above the income guidelines for the Home Energy Assistance Program (HEAP). To Apply, contact your local Red Cross.