Disconnect Policies

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View a table of state seasonal termination protections only.

NOTE: These policies may not apply to all utilities in your state. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC.

LAST UPDATED: September 2022

Alabama

Date-based no
Temperature-based yes
Temperature 32° F or below
Seasonal Policy Ban for special circumstances such as extreme weather or life-threatening situation.
PUC/PSC Contacts Consumer line: 800-392-8050 (toll free) or 334-242-5211
Complaint form https://psc.alabama.gov/file-a-complaint/
Sources Alabama Public Service Commission General Rules
 

Alaska

Date-based no
Temperature-based no
Seasonal Policy No disconnect for seriously ill, disabled.
COVID Policy Senate Bill 241 implements disconnection moratorium of residential customers due to non-payment; disallows IOU's from charging late fees or interest for nonpayment for duration of emergency; requires reconnection of customers disconnected on or after March 11, 2020 due to nonpayment; requires a minimum timeline for repayment of charges incurred during emergency.
Other Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system.
Deferred Payments No disconnect if customer is on a payment plan.
PUC/PSC Contacts Consumer line: 907-276-6222 (Anchorage); 800-390-2782
TTY: 907-276-4533
Email: rca.mail@alaska.gov
Complaint form http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx
Sources Alaska Administrative Code - Disconnection of Services
 

Arizona

Date-based June 1 through Oct. 15
Temperature-based yes
Temperature 32° F and below or 95° F and above
Seasonal Policy Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32° F or below for winter and above 95° F for summer) as determined by the Commission.
Other There are also rules prohibiting disconnection of service for certain medical reasons. Several of Arizona's energy vendors enforce moratoriums with varying criteria.
PUC/PSC Contacts Consumer line: 800-222-7000
602-542-4251 or (Phoenix Office)
520-628-6550 (Tucson Office)
Consumer FAQ/Bill of Rights www.azcc.gov/utilities/consumer-services
Complaint form https://efiling.azcc.gov/online-services/utilities-complaint-external
Sources Arizona Residential Utility Consumer Office
 

Arkansas

Date-based yes
Protection Dates November 1 - March 31 (temperature-based)
Temperature-based yes
Temperature 32° F and below
95° F and above (elderly and disabled)
Seasonal Policy Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. No disconnect for elderly or disabled when temperature is >95, or medical emergency. No disconnect if customer agrees to deferred or extended payment agreement. The Public Service Commission has amended the state's cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. The amendment is effective December 1 through March 31. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customer's service until all bills are paid in full.
Other Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing.
Deferred Payments No disconnect if customer agrees and adheres to a payment plan.
PUC/PSC Contacts Consumer line: 501-682-1718 or 800-482-1164
TTD: 800-682-2698
Consumer FAQ/Bill of Rights www.apscservices.info/consumer_faq.asp
Sources Arkansas Public Service Commission - General Service Rules
 

California

Date-based no
Temperature-based no
Other Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months.
Deferred Payments Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months.
PUC/PSC Contacts Consumer line: 800-649-7570
Consumer FAQ/Bill of Rights www.cpuc.ca.gov/about-cpuc/divisions/news-and-public-information-office/consumer-affairs-branch/frequently-asked-questions
Complaint form https://ia.cpuc.ca.gov/cimsapp/
Sources California Public Utilities Commission
 

Colorado

Date-based no
Temperature-based no
Temperature No special seasonal protections
Other Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. Certification of licensed doctor or health practitioner is required.
PUC/PSC Contacts Consumer line: 303-894-2070 (Denver) or 800-456-0858
Complaint form www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form
Sources Code of Colorado Regulations
 

Connecticut

Date-based yes
Protection Dates November 1 - May 1
Temperature-based no
Seasonal Policy Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money, except if gas heat service was provided during prior winter based on "hardship" and service was turned off between 4/15 and 10/31, then, to get service turned on, customer must pay the lesser of $100, minimum payments due under payment agreement, or 20% of debt to gas company when gas was shut off. Customers must apply for "hardship" protection at the utility every fall. Gas and electric utility service must be provided year-round if a lack of service is life-threatening, regardless of debt to the utility.
Other No disconnect for 15 days for illness certified by a physician, certification can be renewed. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby.

Gas and utilities cannot be shut off if the lack of the utility creates a life-threatening situation.
Deferred Payments No disconnect if customer agrees and adheres to payment
PUC/PSC Contacts Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut)
TTY: 860-827-2837
Email: dpuc.information@po.state.ct.us
Consumer FAQ/Bill of Rights Rights of Utility Customers
Complaint form www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm
Sources Connecticut General Statutes 16-262c
 

Delaware

Date-based yes
Protection Dates November 15 - March 31
June 1 - September 30
Temperature-based yes
Temperature 32° F and below
105° F or above
Seasonal Policy Temperature based
Other No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner.
PUC/PSC Contacts Consumer line: 302-736-7500 or 800-282-8574
Consumer FAQ/Bill of Rights https://depsc.delaware.gov/frequently-asked-questions/
Complaint form https://depsc.delaware.gov/formal-complaint-process/
Sources 3002 Regulations Governing Termination of Residential Electric or Natural Gas Service by Public Utilities for Non-Payment During Extreme Seasonal Temperatures Conditions
 

District of Columbia

Date-based no
Temperature-based yes
Temperature 32° F and below or 95° F and above
Seasonal Policy Temperature based. Utility companies are advised not to disconnect residential electric or gas service during the day preceding and the day of a forecast of extreme temperature or, if the forecast precedes a holiday or a weekend day, on any day during the holiday or weekend.
Other Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. On May 19, DC Council passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers with a minimum term of one year, unless the customer requests a shorter term; (ii) waive any fee or penalty arising from the payment plan; (iii) not report to a credit agency that the customer's account is delinquent; and (iv) notify all customers of the payment plan's availability.
Deferred Payments Customer must enter into a deferred payment plan if termination is postponed.
PUC/PSC Contacts Consumer line: 202-626-5120
Consumer FAQ/Bill of Rights www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx
Complaint form www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx
Source District of Columbia Municipal Regulations Grounds for Disconnection (Word Document)
 

Florida

Date-based no
Temperature-based no
Seasonal Policy No special seasonal protections
PUC/PSC Contacts Consumer line: 850-413-6100
TTY: 800-955-8771
Complaint form www.psc.state.fl.us/ConsumerAssistance/ComplaintForm
Sources Florida Statute - 366.15
 

Georgia

Date-based yes
Protection Dates November 15 - March 15 and summer months
Temperature-based yes
Temperature 32° F and below or 98° and above
Seasonal Policy Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. No disconnect if illness would be aggravated, need statement from doctor. Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection.
Other Delay disconnect for 30 days with medical certification. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent.
Deferred Payments No disconnect during protection dates if customer agrees and adheres to payment plan.
PUC/PSC Contacts Consumer line: 404-656-4501or 800-282-5813
Email: gapsc@psc.state.ga.us
Complaint form http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry
Sources State of Georgia Public Service Commission
 

Hawaii

Date-based no
Temperature-based no
Seasonal Policy No special protections
PUC/PSC Contacts Consumer line: 808-586-2800
Email: consumeradvocate@dcca.hawaii.gov
Consumer FAQ/Bill of Rights http://puc.hawaii.gov/filing/complaint/
Complaint form http://puc.hawaii.gov/filing/complaint/
Source State of Hawaii Public Service Commission
 

Idaho

Date-based yes
Protection Dates December 1 - February 28
Temperature-based no
Seasonal Policy Disconnect ban for households with children under 18, elderly age 62 or older, or infirm.
Other Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1.
Deferred Payments No disconnect (Nov-March) if customers agrees to payment plan.
PUC/PSC Contacts Consumer line: 208-334-0300 or 800-432-0369
Consumer FAQ/Bill of Rights https://puc.idaho.gov/Page/FAQ/30
Complaint form https://puc.idaho.gov/Form/ConsumerAssistance
Source Idaho Public Utility Commission's History of Restrictions on Winter Disconnection
Idaho Residential Utility Disconnection Factsheet
 

Illinois

Date-based yes
Protection Dates December 1-March 31 and summer months
Temperature-based yes
Temperature 32° F and below or 95° F and above
Seasonal Policy Total ban when <32. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95°F;  includes master-meter buildings.
Other LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Customer is expected to enter into a payment plan.
Deferred Payments Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds.
PUC/PSC Contacts Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois)
TTY: 800-858-9277
Complaint form www.icc.illinois.gov/complaints/
Sources Illinois Public Utility Act (220 ILCS 5 / 8-206)
 

Indiana

Date-based yes
Protection Dates December 1 - March 15
Temperature-based no
Seasonal Policy Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit.
Other Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household.
Deferred Payments Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program.
PUC/PSC Contacts Consumer line: 317-232-2712 or 800-851-4268
Consumer FAQ/Bill of Rights www.in.gov/iurc/2331.htm
Complaint form www.in.gov/iurc/2331.htm
Sources Indiana Code 8-1-2-121
Indiana Office of Utility Consumer Counselor - Utility Service Disconnection Fact Sheet
Indiana Office of Utility Consumer Counselor - Winter Disconnection Moratorium: Frequently Asked Questions
 

Iowa

Date-based yes
Protection Dates November 1-April 1
Temperature-based yes
Temperature 20° F or below
Seasonal Policy No disconnect for all residential customers when <20° F. LIHEAP-certified customers have complete protection from Nov. 1 through March 31 regardless of temperature; utility must offer payment plan after moratorium. Those who notify their gas and electric utility that they are applying for LIHEAP certification through the local CAP agency may receive a 30 day stay from service disconnection during the moratorium.
Other 30 day delay if physician certifies that disconnect would adversely affect the health of a household member.
Deferred Payments Prohibited from disconnect if customer agrees and adheres to payment plan.
PUC/PSC Contacts Consumer line: 877-565-4450
Email: iubcustomer@iub.state.ia.us
Consumer FAQ/Bill of Rights Gas - https://iub.iowa.gov/sites/default/files/documents/2018/09/2018.09.18_r_r_gas.pdf
Electric - https://iub.iowa.gov/sites/default/files/documents/2021/10/customer-rights-and-responsibilities-electric-9.29.21.pdf
Complaint form https://iub.iowa.gov/complaint-form
Sources Iowa Utilities Board
Iowa Utilities Board - Utility Service Questions Brochure (2018)
 

Kansas

Date-based yes
Protection Dates November 1 - March 31
Temperature-based yes
Temperature 35° F or below
Seasonal Policy Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible.
Other Delay disconnection for 20 days if the action would adversely affect the health of a household member. During the delay the customer is expected to agree to a payment plan.
Deferred Payments During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds.
PUC/PSC Contacts Consumer line: 785-271-3140 (Topeka) or 800-662-0027
Email: public.affairs@kcc.ks.gov
Consumer FAQ/Bill of Rights www.kcc.ks.gov/file-a-complaint/file-a-utility-complaint
Sources Kansas Corporation Commission - Electric, Natural Gas and Water Billing Standards
Kansas Corporation Commission - Cold Weather Rule
 

Kentucky

Date-based no
Temperature-based no
Seasonal Policy Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office.
Other Delay disconnect for 30 days with medical certification. Customer must negotiate a payment plan to maintain service after delay.
Deferred Payments Cannot disconnect if payment agreement is in effect.
PUC/PSC Contacts Consumer line: 502-564-3940 or 800-772-4636
TTD: 800-648-6056
Consumer FAQ/Bill of Rights https://psc.ky.gov/Home/FAQ
Complaint form https://psc.ky.gov/PSC_WebNet/Inquiry.aspx
Source Kentucky General Assembly (807 KAR 5:006)

 

Louisiana

Date-based no
Temperature-based yes

Winter termination procedures: The previous day's highest temperature did not exceed 32° F, and the temperature is predicted to remain at or below that level for the next 24 hours
Summer termination procedures: When National Weather Service issues a heat warning for any parish in the utility's service territory, or when such a warning has been issued on any one of the preceding two calendar days.
Other Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Customer must negotiate a payment plan before disconnect date.
PUC/PSC Contacts Consumer line: 225-342-4404 or 225-342-4999
800-256-2397
Consumer FAQ/Bill of Rights www.lpsc.louisiana.gov/Consumers
Complaint form www.lpsc.louisiana.gov/Complaints
Sources Louisiana Public Service Commission

Maine

Date-based yes
Protection Dates November 15-April 15
Temperature-based no
Seasonal Policy Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. Requires PUC approval.
Other 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less.
Deferred Payments Disconnect prohibited if customer agrees to a payment plan.
PUC/PSC Contacts Consumer line: 800-452-4699
Consumer FAQ/Bill of Rights www.maine.gov/mpuc/consumer-assistance/faq
Complaint form www.maine.gov/mpuc/consumer-assistance/file-complaint
Sources Maine Statute (Sec. 1. 35-A MRSA §717)
130th Maine Legislature
 

Maryland

Date-based no
Temperature-based yes
Temperature Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power.
Seasonal Policy Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member.
Other Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. Customer is required to enter into a payment plan. Terminations are suspended for 55 days when people apply for federal energy assistance.
PUC/PSC Contacts Consumer line: 410-767-8000 (Baltimore) or 800-492-0474
TTY: 800-201-7165
Consumer FAQ/Bill of Rights http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm
Complaint form http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm
Sources Maryland Office of People's Counsel Fact Sheet: Consumer Information About Gas and Electric Utility Service
 

Massachusetts

Date-based yes
Protection Dates November 15 - March 15
Temperature-based no
Seasonal Policy Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. Also, cannot shut off a service that the resident needs to run their residential heating system.After November 1, a LIHEAP customer may get service reconnected with a minimum payment of $255.
Other Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. Utilities need written approval to shut off services where all household residents are 65 years or older. If the elderly household is low-income and includes a minor, the protection against termination will apply.
PUC/PSC Contacts Consumer line: 617-737-2836 or 877-886-5066
Email: DPUConsumer.Complaints@state.ma.us
Consumer FAQ/Bill of Rights www.mass.gov/
Complaint form www.mass.gov/
Sources Massachusetts Office of Attorney General
 

Michigan

Date-based yes
Protection Dates November 1-March 31
Temperature-based no
Seasonal Policy Winter Protection Plan for elderly 65 years or older, recipients of Medicaid, Food Stamps or Department of Human Services cash assistance, full time active military personnel or persons needing critical care or having a certified medical emergency. Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan.
Other Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Certification may be renewed another 42 days. Due date for utility bills extended to 22 days. Limit on deposits.

Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan.

Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying.
Deferred Payments Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31.
PUC/PSC Contacts Consumer line: 800-292-9555
Consumer FAQ/Bill of Rights www.michigan.gov/mpsc/consumer/natural-gas (gas)
www.michigan.gov/mpsc/consumer/electricity (electric)
Complaint form www.michigan.gov/mpsc/consumer/complaints
Sources Michigan Public Service Commission Fact Sheet
 

Minnesota

Date-based yes
Protection Dates October 1 - April 30
Temperature-based yes - summer disconnect protection
Temperature Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service
Seasonal Policy Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect.
Other Disconnect ban if health of household member would be adversely affected, need medical certificate. Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if
(1)    the household income is below state median or is getting energy assistance and enters into a payment agreement where the customer pays 10% of monthly income toward the bill and remains "reasonably" current; or
(2)    the household income is above state median income and enters into a payment agreement "establishing a reasonable payment schedule that considers the financial resources of the household and the residential customer remains reasonably current w/ payments under the payment schedule."
PUC/PSC Contacts Consumer line: 651-296-0406 or 800-657-3782
TTY: 800-657-3782
Email: consumer.puc@state.mn.us
Consumer FAQ/Bill of Rights https://mn.gov/puc/consumers/shut-off-protection/
Complaint form https://mn.gov/puc-stat/documents//pdf_files/011566.pdf
Sources Minnesota Public Service Commission
Minnesota Office of Attorney General
Minnesota Statutes - 216B.0975
 

Mississippi

Date-based yes
Protection Dates December 1 - March 31, with extended payment plan
Temperature-based yes
Seasonal Policy Mid-Winter Rule: From January through March, residential customers who are unable to pay the full amount of their utility bill may qualify for the mid-winter rule which prohibits disconnection of service. To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan.

Summer Rule: Residential customers shall have the right to avoid discontinuation of electric service for nonpayment of pills if, as of 8:00 am on the scheduled disconnection day, and Excessive Heat Warning has been issued by the National Weather Service for the county of the scheduled disconnection.
Other If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. A customer who agrees to a levelized billing plan will not be disconnected after April 1st. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended.
PUC/PSC Contacts Consumer line: 601-961-5434
800-356-6428 (northern district); northern.district@psc.state.ms.us
800-356-6430 (central district); central.district@psc.state.ms.us 
800-356-6429 (southern district); southern.district@psc.state.ms.us 
 
Consumer FAQ/Bill of Rights www.psc.ms.gov/exec-sec/rights
Complaint form www.psc.state.ms.us/complaintv2/
Sources Mississippi Public Service Commission Rules and Regulations Governing Public Utility Service
 

Missouri

Date-based yes
Protection Dates November 1-March 31 - Cold Weather Rule (CWR)
June 1 - September 30 - Hot Weather Law
Temperature-based yes
Temperature 32° F or below or greater than 95°
Seasonal Policy Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32° during the following 24-hour period and allows customers to make a payment arrangement. Households that do not honor the payment arrangements will be subject to disconnect once the temperature is above 32° degrees or beginning in April, whichever comes first. Prohibits the disconnection of household in extreme heat conditions, 95° and above. Households may be disconnected once the temperature is below 95° or beginning in October, whichever comes first. This applies to both regulated and non-regulated energy vendors. Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment.
Other Disconnect shall be postponed for 21 days due to the medical condition of an occupant. Allows customers to extend payment of pre-existing arrears beyond 12 months.
PUC/PSC Contacts Consumer line: 800-393-4211
TTY: 866-735-2460
Email: pscinfo@psc.mo.gov
Consumer FAQ/Bill of Rights https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf
Complaint form www.efis.psc.mo.gov/mpsc/complaintform.asp
Sources Missouri Public Service Commission Cold Weather Rule
Missouri Public Service Commission Hot Weather Law
 

Montana

Date-based yes
Protection Dates November 1-April 1
Temperature-based yes
Temperature Cannot disconnect any day when the temperature at 8 a.m. is below 32° F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled.
Seasonal Policy Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Regulated utilities must get PSC approval for disconnect.
Other Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed.
PUC/PSC Contacts Consumer line: 800-646-6150
Consumer FAQ/Bill of Rights https://psc.mt.gov/Consumers/FAQ
Complaint form https://psc.mt.gov/Consumers/Request-Assistance
Soruces Administrative Rules of Montana (ARM) 38.5.2505
 

Nebraska

Date-based yes
Protection Dates November 1-March 31
Temperature-based no
Seasonal Policy No disconnect for low-income natural gas customers with proof of eligibility for energy assistance.
Other To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required.
PUC/PSC Contacts Consumer line: 800-526-0017
Complaint form https://psc.nebraska.gov/natural-gas/natural-gas-complaint-form
Sources Nebraska Revised Statute 70-1603-1605
Nebraska Laws 2010, LB849, §17
Nebraska Laws 2020, LB632, § 7
 

Nevada

Date-based no
Temperature-based yes
Temperature 15° F or below and 105° F or above
Other Disconnection is delayed for 30 days, with one renewal, if medical emergency. Customer must pay bill in installments within the next 90 days. Elderly and handicapped must have 48 hours notice.
Deferred Payments Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days.
PUC/PSC Contacts Consumer line: 800-992-0900 Ext. 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno)
Consumer FAQ/Bill of Rights http://puc.nv.gov/FAQ/Termination_of_Service/
Complaint form http://puc.nv.gov/FAQ/Resolving_Disputes/
Sources State of Nevada Public Utilities Commission - Termination of Service
 

New Hampshire

Date-based yes
Protection Dates November 15-March 31
Temperature-based no
Seasonal Policy Department of Energy approval is needed to shut-off elderly 65 or older. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas and electric heating. During winter period, financial hardship customers can restore service with 10% down payment and either monthly payments during the winter of 10% of the total monthly balance due or a 12 month arrangement with monthly payments equal to the sum of one-twelfth of the total balance and one-twelfth of the projected future monthly bills for the 12 month period.  Financial hardship customers can also maintain service during winter period with an arrangement of 10% of total due each month or a 12 month arrangement with monthly payments equal to the sum of one-twelfth of the total balance and one-twelfth of the projected future monthly bills for the 12 month period. Must allow customers without a payment arrangement to pay balance over the 6 months following the winter moratorium.
Other Certification of medical emergency and compliance with a payment arrangement protects service from disconnection.  Medical certification must be renewed annually. Department of Energy approval is required for disconnection to medical emergency customers.
Deferred Payments No disconnection if customer agrees and adheres to payment plan.
DOE Contacts Consumer line: 800-852-3793
Email: consumerservices@energy.nh.gov
Sources New Hampshire Department of Energy
 

New Jersey

Date-based yes
Protection Dates November 15 - March 15
Temperature-based yes (summer)
Temperature 90o F and above
Seasonal Policy Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. During the heating season, a utility may not ask for a security deposit. "If a customer is eligible for the Winter Termination Program under 14:3-7.12A, and the high temperature is forecast to be 90o or more at any time during the following 48 hours, an electric utility shall not discontinue residential service to a customer for reasons of nonpayment of a delinquent account, failure to pay a cash security deposit or guarantee, or failure to comply with a deferred payment agreement."
Other Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges.
PUC/PSC Contacts Consumer line: 800-624-0241
Consumer FAQ/Bill of Rights www.bpu.state.nj.us/bpu/assistance/rights/
Complaint form www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html
Sources New Jersey Administrative Code §14:3-3A.5
New Jersey Administrative Code §14:3-3A.2(e)(3.) - Heat Protection
New Jersey Legislature - P.L.2002, c.62.

 
 

New Mexico

Date-based yes
Protection Dates November 15-March 15
Temperature-based no
Seasonal Policy A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. The utility company shall report the customer's need for assistance to the human services department and the department shall take immediate action to mitigate the problem.
Other No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills.
Deferred Payments The utility must attempt to make a payment plan with the customer before termination. Disconnection is prohibited if customers agrees and adheres to payment plan.
PUC/PSC Contacts Consumer line: 888-427-5772
Consumer FAQ/Bill of Rights www.nmprc.state.nm.us/consumer-relations/faqs.html
Complaint form www.nmprc.state.nm.us/consumer-relations/file-complaint.html
Sources New Mexico Code R. § 17.5.410.29
 

New York

Date-based yes
Protection Dates November 1 - April 15
Temperature-based no
Other Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. Utility cannot disconnect if a customer will suffer a serious health or safety impairment .
Deferred Payments Utilities must offer payment plan suited to customer's financial situation.
PUC/PSC Contacts Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint)
Complaint form Complaint form and procedure
Sources New York Public Service Law (PBS) § 32
New York State Home Energy Fair Practices Act (HEFPA)
 

North Carolina

Date-based yes
Protection Dates November 1-March 31
Temperature-based no
Seasonal Policy No disconnect for elderly, disabled, and customers who are eligible for the Energy Crisis Assistance Program.
Deferred Payments Disconnection is prohibited if customer agrees and adheres to a payment plan.
PUC/PSC Contacts Consumer line: 866-380-9816 or 919-733-9277
Sources Termination of Utility Service - North Carolina Attorney General
 

North Dakota

Date-based no
Temperature-based no
Temperature  
Seasonal Policy No disconnect for customers who enter into a payment plan.
Other Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled.
PUC/PSC Contacts Consumer line: 701-328-4082, 877-245-6685
TTY: 800-366-6888
Email: sfsheldon@nd.gov
Consumer FAQ/Bill of Rights https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf
Complaint form Informal
Formal
Sources North Dakota Public Service Commission - Protection from Electric and Natural Gas Connections
 

Ohio

Date-based yes
Protection Dates November 11 - April 15
Temperature-based no
Seasonal Policy The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. Customers who utilize the Winter Reconnect Order must enter into an extended payment plan on their remaining balance. Customers requesting new natural gas or electric services, who have no previous balance with their utility, may establish service under the winter reconnect order by paying $175, rather than paying the required security deposit. Customers may utilize the winter reconnect order one time from mid October through mid April.
Other 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary — as certified by a medical professional. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. Medical certification may be renewed three times in 12 months.
Deferred Payments Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment.
PUC/PSC Contacts Consumer line: 800-686-7826
Consumer FAQ/Bill of Rights www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/
Complaint form www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question
Sources Ohio Laws & Administrative Rules (Rule 4901:1-18-06)
 

Oklahoma

Date-based no
Temperature-based yes
Temperature 32° F or below (daytime), 20° F or below (night), or heat index 101° F or higher
Seasonal Policy No disconnect if temperatures are 32° F or below during the day, 20° F or below at night or if the predicted heat index is 101° F or greater. 30 day delay and 30 day extension possible in case of life threatening condition. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer.
Other Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. Customer is required to negotiate a payment plan. Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI.
Deferred Payments No disconnection if a customer enters into a deferred payment plan.
PUC/PSC Contacts 405-521-2331 (OKC Metro), 800-522-8154
Complaint form www.occeweb.com/Complaints/pucomplaints2.html
Sources The Oklahoma Register (OAC 165:35)
 

Oregon

Date-based no
Temperature-based yes
Temperature Any day a forecasted high temperature of 32° F or below or on any day a local Heat Advisory is issued by the applicable weather reporting service. The low temperature threshold does not apply if an energy utility offers a Commission-approved winter protection program.
Other A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan.
Deferred Payments No disconnect if customers enters into a deferred payment plan.
PUC/PSC Contacts Consumer line: 800-522-2404, Salem: 503-378-6600
TTY: 711
email: puc.consumer@state.or.us
Complaint form Complaint procedure and online form
Source Oregon Public Utility Commission ORS 860-021-0407
 

Pennsylvania

Date-based yes
Protection Dates December 1-March 31
Temperature-based no
Seasonal Policy No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service.
Other 30 day disconnect delay with medical certificate, may be renewed 2 times. Customer is required to renegotiate a payment plan. No utility shall terminate or refuse to restore service if health of household member would be adversely affected, need medical certificate.

According to the Responsible Utility Customer Protection Act, utilities may be shut off without Commission's approval during the winter months if customer fails "to be a responsible utility customer, and provided that [the customer's household]'s income exceeds 250 percent of the federal poverty level."
Deferred Payments No disconnect if customer agrees to payment plan.
PUC/PSC Contacts Consumer line: 800-692-7380
TTY: 711
Consumer FAQ/Bill of Rights www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf
Complaint form www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf (formal)
www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx (informal)
Sources Pennsylvania Public Utilities Commission - Responsible Utility Customer Protection Act
 

Rhode Island

Date-based yes
Protection Dates November 1 - April 15
Temperature-based yes
Temperature Heat advisory or excessive heat warning
Seasonal Policy Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears are less than $500 for primary source of heat or less than $200 if not primary heat source. No termination if National Weather Service issues a heat advisory or excessive heat warning.
Other 21 day disconnect delay if household member is certified as seriously ill. Customer may request an extension. All residential customers can have power restored with a down payment.
Deferred Payments Utilities are required to offer payment plans to customers in danger of disconnection. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months.
PUC/PSC Contacts Consumer line: 401-941-4500
Consumer FAQ/Bill of Rights https://ripuc.ri.gov/consumer-information
Complaint form https://ripuc.ri.gov/consumer-information/how-file-complaint
Sources Rhode Island Public Utilities Commission (810-RICR-10-00-1)
 

South Carolina

Date-based no
Temperature-based yes: December 1-March 31
Seasonal Policy 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period.
Deferred Payments Disconnect is prevented if customer agrees and adheres to payment plan.
PUC/PSC Contacts Consumer line: 800-922-1531or 803-737-5230
Consumer FAQ/Bill of Rights https://ors.sc.gov/electric-natural-gas/electric/electric-bill-rights
Complaint form www.psc.sc.gov/consumer-info/file-complaint
Sources South Carolina Code of Laws (Section 58-31-540)
 

South Dakota

Date-based yes
Protection Dates November 1-March 31
Temperature-based no
Seasonal Policy Additional notice of 30 days.
Other 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency.
Deferred Payments No disconnect if customer agrees and adheres to payment plan.
PUC/PSC Contacts Consumer line: 800-332-1782
Consumer FAQ/Bill of Rights https://puc.sd.gov/consumer/default.aspx
Sources South Dakota Administrative Rules (20:10:20:10. Residential winter disconnection)
 

Tennessee

Date-based no
Temperature-based no
Seasonal Policy 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected.
Deferred Payments Utilities are required to offer a payment plan.
PUC/PSC Contacts Consumer line: 800-342-8359
TTY: 888-276-0677
Consumer FAQ/Bill of Rights www.tn.gov/tra/topic/csd-utility-complaint-resources
Complaint form www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html
Sources  
 

Texas

Date-based no
Temperature-based yes
Temperature 32° F or below or during heat advisory for all residential customers
Other Disconnection will be delayed if detrimental to the health of a resident, must have physician certification.
Deferred Payments Utilities are required to offer a deferred payment plan. No disconnect if customer agrees and adheres to payment plan.
PUC/PSC Contacts Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas)
Email: GasComplaints@rrc.state.tx.us
Consumer FAQ/Bill of Rights www.puc.texas.gov/consumer/complaint/Rights.aspx
Complaint form Electric
Sources Texas Public Utilities Commission - §25.29
 

Utah

Date-based yes
Protection Dates November 15-March 15
Temperature-based no
Seasonal Policy Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more.
Other 30 day disconnect delay if detrimental to health, must have physician certification.
Deferred Payments New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts.
PUC/PSC Contacts Consumer line: 800-874-0904 or 801-530-7622
Consumer FAQ/Bill of Rights https://psc.utah.gov/faqs/
Complaint form https://psc.utah.gov/complaint-process/
Sources Utah Department of Housing & Community Development
 

Vermont

Date-based yes
Protection Dates November 1-March 31
Temperature-based yes
Temperature 10° F or below or 32° F or below for elderly
Seasonal Policy No disconnect if temperature is less than 10° F or less than 32° F for households with elderly age 62 or older.
Other 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year.
Deferred Payments No disconnect if customer agrees and adheres to payment plan.
PUC/PSC Contacts Consumer line: 800-622-4496
TTY: 800-734-8390
Email: consumer@state.vt.us
Consumer FAQ/Bill of Rights puc.vermont.gov/public-participation/frequently-asked-questions
Complaint form http://puc.vermont.gov/public-participation/complaints/consumer-utility-service
Sources Vermont Public Utilities Commission
 

Virginia

Date-based no
Temperature-based no
Year-round Policy An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. The 30-calendar day delays may be consecutive.
PUC/PSC Contacts Consumer line: 800-552-7945
Email: sccinfo@scc.virginia.gov?subject=WebInquiry
Consumer FAQ/Bill of Rights https://scc.virginia.gov/pages/Electricity-FAQs (electric)
https://scc.virginia.gov/pages/Natural-Gas-FAQs (gas)
Complaint form www.scc.virginia.gov/pur/complaint.aspx
Source Virginia Legislative Information System
 

Washington

Date-based yes
Protection Dates November 15 - March 15
Temperature-based no
Seasonal Policy Protection for hardship customers who qualify or apply for energy assistance and enter payment plan.
Other Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. Medical certification can be renewed once within 120 days.
Deferred Payments Disconnection is prohibited if customer agrees and adheres to a monthly payment during the winter period. The utility may not require payment of more than seven percent of the customer's monthly income. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. If the customer does not pay the past-due bill by the following October 15th, the customer will not be eligible for protections under this section until the past-due bill is paid.
PUC/PSC Contacts Consumer line: 888-333-9882
Email: consumer@utc.wa.gov
Consumer FAQ/Bill of Rights www.utc.wa.gov/consumers/Pages/consumerRights.aspx
Sources Washington State Legislature - Disconnection of Service
 

West Virginia

Date-based yes
Protection Dates November 1 - March 31
Seasonal Policy Because disconnections during protection dates are considered detrimental to the health of the customer's household, the utility company must make three additional attempts to contact the customer before disconnection.
Other Because disconnections when a physician, nurse practitioner or physician assistant has certified the termination of service would be detrimental to the health of the customer's household, the utility must make three additional attempts to contact the customer. The medical certification may be renewed by the proper medical person every 30 days if illness persists. Renewals are not needed if condition is certified as being permanent.
Deferred Payments Service cannot be disconnected if customer agrees and adheres to payment plan. Utility company not required to negotiate a payment plan more than once due to significant change in financial circumstances.
PUC/PSC Contacts Consumer line: 800-344-5113
Website: www.psc.state.wv.us/
Consumer FAQ/Bill of Rights www.psc.state.wv.us/complaints/default.htm
Complaint Form http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm
Sources  
 

Wisconsin

Date-based yes
Protection Dates November 1-April 15
Temperature-based yes
Seasonal Policy No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if : 1) income is >250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. (As of 09/2008 no utility has an approved winter disconnection plan on file.) Prohibited when heat advisory from the National Weather Service is in effect.
Other 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) emergency. Customer must agree to payment plan.
Deferred Payments Protection for customers entering payment plans; special notice and links to assistance agencies.
PUC/PSC Contacts Consumer line: 800-225-7729, 608-266-2001 (Madison)
TTY: 608-267-1479
Consumer FAQ/Bill of Rights https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx
Complaint form https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx
Sources Wisconsin State Legislature
 

Wyoming

Date-based yes
Protection Dates November 1-April 1
Temperature-based yes
Temperature Disconnection only if above freezing.
Seasonal Policy Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments.
Other 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan.
Deferred Payments Disconnections are prohibited if customer agrees and adheres to payment plan.
PUC/PSC Contacts Consumer line: 888-570-9905, 307-777-7427
Email: wpsc_complaints@wyo.gov
Sources Wyoming Administrative Code