LIHEAP Outreach Activities | The LIHEAP Clearinghouse

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Note: Outreach is an important aspect of administering LIHEAP, both at the state and local level. Effective outreach means the most needy households, or those the state has prioritized such as elderly or disabled, are made aware of the program as well as of other energy-related programs for which they may be eligible. Effective outreach can also streamline the application process.

In their annual LIHEAP plans, LIHEAP grantees are asked to check which of the following activities are conducted in order to assure that eligible households are made aware of all available LIHEAP assistance. The information below is from state LIHEAP plans.

In addition to the six activities listed, states also identified other means of outreach. These include toll-free phone lines operated by at least 10 states and special assistance such as translation and bilingual brochures to non-English speaking households.

At least eight states had special outreach for recipients of public assistance programs such as welfare and food stamps. This outreach was in the form of either mass mailings of applications to these households, early application periods, early notification, or pre-authorization.

States are required by statute to accept applications for energy crisis assistance at sites that are geographically accessible to all households in the area to be served.

We place a display ad in Senior Voice, a monthly newspaper for seniors. Our ads appear several times throughout the year. We send out pre-season, start-up packets with posters, flyers, staff contact information, crisis information, etc. to local offices. Information is put on the Heating Assistance website. We take advantage of other opportunities to make presentations and attend fairs as they arise.

For FY 2022 we are looking into radio advertising to increase our reach and application numbers. We also plan on mailing information and ap
plications out to child care providers and Headstart centers throughout the state in conjunction with Department of Education and Early Development. We will also be putting an article in their newsletter.

We are looking into placing ads with some social media platforms such as Facebook, Twitter, etc. We are working more closely with the Food Bank of Alaska to create awareness of the program with their staff and clients. Work with DOL to identify newly unemployed, households that lost the extra $300 benefit, and those still having difficulty finding work after COVID, and inform these households about the program. Identify employers who have break rooms and ask them to put up a poster with program info. in the break room and on a public bulletin board. Put up posters and have information available in thrift stores. Identify Tribal newsletters that would be willing to put an article in their publications about the program and then send them an article.

Distribute informational fliers, pamphlets and brochures to partner government agencies, i.e., Territorial Administration on Aging (TAOA), Office for the Protection & Advocacy for the Disabled (OPAD) and the Department of Public Health. School outreach under the State Energy Program (SEP).

As social media is becoming more mainstream, some CAAs are using this platform to inform the public of LIHEAP as well as other programs that they have available. Other forms of media such as radio and television adds that run on a schedule are used and will be expanded. The NH DoE again intends to enter into a partnership with the NH Electric Assistance Program to expand our social media presence.

CAAs regularly attend community fairs (education, health, utility, etc.) to ensure that LIHEAP information is reaching the public.

Some NH School Administration Units now contact parents via list serve e-mail to distribute "winter resource guides" in which local agencies will provide their LIHEAP brochures and fliers to reach parents/guardians.

Many CAAs have food pantries. Some are strategically placed near their LIHEAP outreach office and will see clients on a walk-in basis or will make LIHEAP appointments in conjunction with the food pantry appointment.

Alabama
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
Alaska
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
American Samoa
Inform low income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs.
Arizona
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Service providers periodically hold mass intake events.
Arkansas
Publish articles in local newspapers or broadcast media announcements Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs We have an education and outreach person with the Arkansas Energy Office who travels around the state and talks about LIHEAP and ways to save energy. We also speak about LIHEAP and put out applications a local churches.
California
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups Partnerships with utility companies; outreach to legislative offices, community organizations, and attendance at community events; Referrals to CSD's programs from child care centers; Pamphlets; Toll-free phone line; CSD's website; Contractors' websites; Special events; Canvas neighborhoods and go door-to-door; Distributes flyers at schools.
Colorado
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups A media campaign is conducted each year that includes paid advertising on television including call-in sessions to major news stations, interviews on a Spanish speaking network, ads on radio stations and monthly publications in local newspapers. The State maintains a website that provides eligibility informaiton, a current application and instructions on the application process. Colorado LIHEAP also maintains a toll-free phone line, which is highly publicized. The customer service representatives provide information on the LIHEAP application process, answer questions, and will provide the customer with instructions to access the application online or mail applications to interested households. The Colorado Department of Human Services maintains a website that provides information about the program, criteria, directions on how to apply, access to an application that can be downloaded and a link to an on-line application.
Connecticut
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs The state maintains a website with up-to-date information for residents and vendors at www.ct.gov/staywarm and operate an Energy Assistance Hotline, at 1-800 842-1132. In our Regional Offices, information ablut the program is posted on the DSS Digital Network. The United Way of Connecticut, through its DSS-funded 2-1-1 toll-free services and on its website (www.211ct.org) or text CTWARM to 898211, provides program and contact information for energy assistance intake sites throughout the state. Also information about the program is broadcast at the Deparmtent of Motor Vehicle Offices in their waiting rooms on their Digital Communication Network. In our efforts to ensure CTs most vulnerable residents have access to the LIHEAP resource, we are expanding our mail-in application option, ensuring that folks who are unable to access and/or apply at a CAA office or network of over 150 intake sites across the state have the same opportunities. Many CAAs maintain webistes with updated information as well. Meetings with deliverable fuel vendors are also convened annually to keep them apprised of program changes. An early application period is used at the beginning of the program to allow agencies time to provide outreach to vulnerable households, especially those that are homebound.
Delaware
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs LIHEAP intake services by telephone for the physically infirm (ie., elderly or disabled). Delaware LIHEAP also conducts outreach by providing various informational booklets and calendars. LIHEAP has also been working on developing the interagency relationships that would increase the awareness of LIHEAP.
District of Columbia
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups LIHEAP staff regularly conducts targeted outreach in coordination with DOEE's Public Information Office. Staff visits Advisory Neighborhood Commission meetings, senior citizen housing complexes and other local organizations to present program information for the upcoming fiscal year. DOEE's annual mass mailing for the District's Utility Discount Program includes information about LIHEAP assistance.
Florida
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups The department's website contains information concerning income eligibility and lists of local providers and contact information for LIHEAP. Utility Vendor Meeting to highlight LIHEAP program and work towards a common goal in receiving feedback from vendors on their activities to assist LIHEAP clients.
Georgia
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups
Hawaii
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups Send and provide LIHEAP flyers to all who are interested parties, non-profit organizations, elderly and disabled individuals and agencies servicing the vulnerable population. Provide LIHEAP flyers to electric company for distribution to customers. Request that the Utility Companies encourage their customers who are expressing difficulty paying their bills to apply for LIHEAP. Utility companies include LIHEAP reminders about LIHEAP by printing information on a monthly newsletter that is included with monthly bilsl, for two months. If space available on the bill they will print LIHEAP information regarding application period directly on the bill. Gas Company provided with posters to put in their offices for the gas customers. Utility companies will provide LIHEAP applications in their bill collection offices. Utility companies provide literature, freebies and personnel to assist CAPS in their efforts in promoting LIHEAP benefits and performance measures. Local CAPS, as part of their outreach efforts, provide public service announcements via their agency website, radio and newspapers. LIHEAP coordinator participates in interagency work groups, provides informational sessions to interested agencies and groups, and works with the electric company in a community work group. In remote areas, contracted community agencies will go door to door to speak with homebound residents.
Idaho
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
Illinois
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Use of social media (Facebook and Twitter) to inform households of the availability of LIHEAP and share important information. In preparation for the PY2022, the Department will include an insert in the SNAP, TANF Cash and AABD Cash approval letters to inform eligible households they can apply for Energy Assistance. The insert will refer these households to contact their LIHEAP Local Administering Agency. In addition, LAAs will utilize the Unreturned Customer report available in LIHEAP.net to reach out prior-year customers who have not applied for assistance yet.
Indiana
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups IHCDA began promoting the program through social media beginning in PY2021.
Iowa
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups Local agencies develop and conduct outreach activities individualized to the specific communities they serve.
Kansas
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income program Execute interagency agreements with other low-income program offices to perform outreach to target groups A toll-free number is available for clients. DCF also provides weatherization a list of all recipients of LIHEAP to target services to those with potential need. DCF has an online application process to allow clients to access many of our benefit programs through the internet, including LIHEAP.
Kentucky
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs A toll-free number is available for clients. DCF also provides weatherization a list of all recipients of LIHEAP to target services to those with potential need. DCF has an online application process to allow clients to access many of our benefit programs through the internet, including LIHEAP.
Louisiana
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Presentations at community and school meetings. Off-site event for distribution (Housing conferences, seminars, churches, community centers, etc.) Registered with Aunt Bertha and Unite Us Louisiana for referrals by healthcare, State, and other organizations.
Maine
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
Mariana Islands
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups For FY 2022, LIHEAP plan to conduct four (4) information session/mini-workshop with current LIHEAP clients on Energy Conservation, LIHEAP assurances and available assistance. The info sessions will be scheduled throughout the Fiscal Year and it will be spread out on all three islands; Saipan, Tinian and Rota.
Maryland
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs OHEP has a robust annual outreach planning process through which local agencies identify specific goals and craft localized strategies suit able to their particular jurisdiction. Local Administering Agencies (local Departments of Social Services, local jurisdictions, and contracted Community Action Agencies) submit the annual plan, which includes a supplemental request for additional outreach funding from State Special Funds. These plans include all events, targeted outreach efforts, advertising, and partnerships planned for the year. OHEP then approves a final plan and Local Administering Agencies submit a monthly Outreach Log detailing the activities performed in the month and the results of each activity. Outreach activities are further monitored during the formal program monitoring process. On July 1, 2019, Maryland launched an important outreach effort and streamlined process for the medically vulnerable. Through the Critical Medical Needs Program (CMNP) “Navigators” are trained to work within hospitals and health care communities to assist clients with energy assistance applications. Navigators provide risk assessments, counseling, and assistance with energy suppliers. Applications are submitted directly to OHEP for expeditious processing to ensue maintenance or restoration of service. The program also partners with Benefits Data Trust to conduct targeted outreach to older adults receiving Medicaid that have not applied for energy assistance. Through a central call center, Benefits Data Trust provides remote application assistance and document collection and coordinate direct submission of applications to local LIHEAP offices.
Massachusetts
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs DHCD and its Subgrantees maintain working relationships with other state agencies such as DTA, especially the SNAP office. DHCD will continue to partner with both state and outside resources to promote the LIHEAP program and explore new partnerships and methods of outreach. The MA Registry of Motor Vehicles will have an LIHEAP advertisement run on its waiting rooms monitors. Using DHCD LIHEAP materials, the Department of Veteran Services will send an email blast to the Veterans’ Officers in cities and towns across the Commonwealth to promote the program. DHCD will also partner with the Department of Public Health's Women Infant and Children (WIC) program to promote LIHEAP among WIC customers and connect local WIC office with local administrating agencies. DHCD plans to hire a digital consultant to develop a social media marketing plan to better promote the program through targets advertisements on various social media applications.
Michigan
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups Michigan informs low-income applicants of the availability of LIHEAP via notices to clients, State websites, letters, posters, publications, weatherization referrals, United Way's phone referral system and regular involvement with the Coalition to Keep Michigan Warm. DHHS is also a contibuting member to the State of Michigan's Low Income Energy Waste Reduction workgroup and provides information about LIHEAP services to the other stakeholders and service providers.
Minnesota
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs The State issues press releases regarding LIHEAP. The State may work with other entities such as AARP to mail postcards to households. Commerce partners with other statewide low-income programs to conduct outreach. The mass mailing to prior-year LIHEAP recipients includes an application for the upcoming program year. The above outreach activities are allowable outreach activities the local EAP Service Providers may provide in their area.
Mississippi
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups
Missouri
Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups Regulated home energy providers are required to provide inserts with billing notices for the program. Regarding mass mailings, the applicant is responsible for completing, signing, attaching required documentation, and returning the application to the contract agency designated to process their application for services. LIHEAP has a brochure (English and Spanish versions) located on it's website https://mydss.mo.gov/energy-assistance . This brochure can be accessed by anyone for printing and distribution. The LIHEAP Manager speaks at varied meetings/activities to share information regarding Missouri's LIHEAP. The department communications office issues press releases and posts these on the LIHEAP website, Facebook and Twitter.
Montana
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups Each administering Agency targets client outreach for all eligible households in accordance with annual work plans submitted by each. Each work plan describes the eligible activity and then describes how the activity will be accomplished.
Nebraska
Publish articles in local newspapers or broadcast media announcements Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Nebraska has Community Support Specialists that work with community organizations along with Community Action Agencies to update and inform the agencies and the clients of available programs. The agencies also inform clients of the program. The Community Support Specialists attend different functions in the communities and set up booths for people to make applications, as well as to provide information to the public. Nebraska has a list of community partners across the state that participate in the fan program to distribute fans in the cooling season. Energy providers also reach out to Nebraska residents with energy assistance needs. ACCESSNebraska has a website to inform the public of the program. Applications can be submitted via this website, as well. In addition, DHHS utilizes one application for all economic assistance programs. Thus, when a client applies for one program he or she is made aware of all available programs on the application. Nebraska is also a member of NEAN (Nebraska Energy Assistance Network).
Nevada
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups Outreach to Welfare recipients. Identified staff to go out into the community for outreach.
New Hampshire
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
New Jersey
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups Placement of advertisement in local electronic media (digital newspapers and social media) in order to reach a wider range of households, and billboards at strategic locations on majoe highways around the state. We also work with the utility companies and the Board of Public Utilities (BPU) to provide a wider promotion for program. We have also engaged six (6) outreach agencies to drive our online application by collaborating with local and civic organizations to plan outreach activities, assisting customers with completion of their online applications, and also conducting home visits to complete applications for staff.
New Mexico
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs HSD works closely with utility vendors and other local organizations to reach low income families, the elderly, disabled, and families with young children. LIHEAP staff participates in outreach conferences throughout the state and provides literature and information. Staff is working closely with the 33 New Mexico counties and 33 Income Support field offices to ensure that approximately the 182,000 eligible households are aware of the services provided. For FFY22, HSD will be using mass text messaging to reach out to current/past Income Support Customers.
New York
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Toll free information hotline operated by NYS OTDA 1-800-342-3009. Information about the program and printable applications are available on the OTDA internet site when the program is open. Identification of households potentially eligible for LIHEAP funded weatherization services and assessing the need for identified households. State and local resources dedicated to implementing mandated outreach plans and program dissemination activities. Targeted efforts by OTDA, NYSOFA and the NYS Department of Health (DOH) to provide program information and access to vulnerable households.
North Carolina
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups The NC Division of Social Services partners with the NC Division of Aging and Adult Services (DAAS) to provide outreach to aging and disabled adults regarding our heating assitance component. Energy programs focus group was started to look at root causes of issues regarding energy. NC has the capability to send text messages to previous heating applicants that choose to participate in text options with the energy programs. All 100 counties also do outreach efforts in their individual counties, posting on their websites. The State has a press release to also announce when programs are about to start and how to apply.
North Dakota
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups County social service offices and alternate outreach organizations distribute heating assistance application forms to all individuals upon request, and provide such application forms to fuel suppliers, Community Action Agencies, senior citizen centers or any other individuals or organizations that are willing to distribute the form to potentially eligible households. Community Options Outreach The Department contracts with Community Options to provide outreach services with a focus on elderly and disabled people. Community Options Specialists participates in local events at Senior Centers, businesses and organizations to give marketing presentations for LIHEAP and provide information and education about the program by placing flyers in local communities statewide. They also attend various conferences around the state and conduct outreach activities via booth presentations. In addition, they provide applications to interested clients, assit clients with completing applications and obtaining the required verifications, assist counties in obtaining necessary verifications for eligibility, and conduct home visits to home-bound individuals to assist with the application process. All activities are coordinated with county social service office and the community action agencies to ensure that there is no duplication of services.
Ohio
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups Development has a comprehensive marketing plan for client education. It's a multi-platform plan that includes: brochures, a video, social media posts, posters, a website, and press release templates. These materials provide program information as well as instructions on how to apply for assistance. The brochures, posters, and press releases are formatted for co-branding with local Energy Assistance Providers. Our website (energyhelp.ohio.gov) provides comprehensive information on the EnergyAssistance Programs, including contact information for local Energy Assistance Providers, a portal for clients to check the status of their application, and an online application process for clients to apply for certain programs online. Development also operates an (800) number to direct clients to their local Energy Assistance Provider. Development works with the Ohio Association of Foodbanks, Ohio Department of Veterans Services, Public Utilities Commission of Ohio, Ohio Department of Job and Family Services, local libraries, and local Community Action Agencies to educate clients on the available Energy Assistance Programs. Development also partners with the Ohio Department of Aging to help older Ohioans. Last year, the Ohio Department of Aging distributed a total of 62,985 HEAP applications (31,831 of these were distributed to homebound residents), 60,788 people were assisted (20,670 of these were homebound), and 1,081 presentations were held with a total attendance of 94,462 people.
Oklahoma
Publish articles in local newspapers or broadcast media announcements Make mass mailing to past recipients of LIHEAP Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Many of our utility vendors give LIHEAP infomation to their customers via phone contact with customer service representatives as well as billing inserts. DHS LIHEAP also send press release to statewide for local television and radio networks to broadcast for upcoming LIHEAP open enrollment periods. In addtional, DHS LIHEAP also send post card via USPS and mass text message alert about our upcoming LIHEAP general open enrollment periods to vast Oklahoma households that are validated through a vested Oklahoma statewide data warehouse. DHS LIHEAP is also listed in the JOIN (Joint Oklahoma Information Network) online directory as well as the Oklahoma Heartline 2-1-1 network directory. Both JOIN and Heartline 2-1-1 refer applicants to multiple agencies, nonprofits, and programs including LIHEAP.
Oregon
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups Equity and Racial Justice OHCS has committed to advance equity and racial justice by identifying and addressing institutional and systematic barriers that have created and perpetuated patterns of disparity in housing and economic prosperity. Towards that goal, OHCS will be evaluating equity and racial justice of populations served by the Oregon LIHEAP. Implementation Strategies Create and maintain a system to analyze the LIHEAP program delivery for equity and racial justice. Evaluate the Oregon LIHEAP to identify barriers to access the program to ensure equitable outcomes. Establish intentional outreach and educational strategies to engage culturally specific and culturally responsive organizations to ensure communities of color are aware of and have the ability to access LIHEAP services.
Pennsylvania
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Our application and flyers are available in Spanish. The flyer is available in Cambodian, Arabic, Russian, Vietnamese, and Chinese- these languages are printed as needed, not as part of our mass printings. Translation services for other languages are also available upon request. We also provide reproducible public education materials to utility companies and fuel vendors, upon request, for use in such ways as bill messages.
Puerto Rico
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups ADSEF includes outreach as part of the agreement with the PRSEOP in order to provide the weatherization services. ADSEF also has a hotline, which is 3-1-1, were any person can call and receive information regarding our services. Through this call, persons can receive orientation regarding specific programs, schedule appointments and make fraud complaints, among other services. Media tours and social networking will be carried out. Also, the Family Department offical site provides information on LIHEAP availability of services.
Rhode Island
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
South Carolina
Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Special assistance with language translation.
South Dakota
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
Tennessee
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs All LIHEAP application information is listed on THDA's website. www.THDA.org
Texas
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
Utah
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs We have a web-based online application system that is available to the general public to submit energy assistance applications online. We also have a website that gives an overview of the program benefits and how to apply.
Vermont
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups Mass Mailings: For Seasonal (heating) Fuel Assistance, the Vermont Economic Services Division (ESD) annually mails eligibility "renewal" documents for all public benefits that a household is receiving including LIHEAP, SNAP, TANF and healthcare programs. Other: Maintain an aggressive web presence with links between state government and non-profit programs that serve generally the same clientele. Provide annual trainings for advocates around the state. Operate an "800" state-wide "Benefits Service Center." For Seasonal (heating) Fuel Assistance, paper applications are available on-line, and clients can apply on-line. We provide $77,500 in outreach funds through our Council on Aging Agencies, plus we spend an additional $50,000 in outreach through our Crisis providers, who are always talking with Households regarding heating options.
Virginia
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs For the Heating, Crisis, and Cooling components, the VDSS provides applications upon request as well as access to applications on the VDSS public website. Applications can be submitted in person as well as by mail; fax; online via CommonHelp; and via the phone through the VDSS Enterprise Customer Service Center. Applications are accepted at sites that are geographically accessible to all households within the service area. A toll-free telephone number for the hearing impaired is provided. In September of 2020, households that received Heating, Crisis, or Cooling Assistance in the prior year receive a preprinted heating assistance application or a notice of preapproval for Heating Assistance in the mail. Last year, 83,105 households received a preprinted application for Heating Assistance. An additional 42,242 households received a notice of preapproval for Heating Assistance. In June of 2021, we completed a preapproval process for Cooling households; 38,083 households were preapproved for Cooling Assistance..
Washington
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups
West Virginia
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Execute interagency agreements with other low-income program offices to perform outreach to target groups In order to reach vulnerable populations in West Virginia, the Agency plans to work closely with Senior Centers to coordinate outreach and to assist with completing LIHEAP applications. The Agency will also seek permission from the public schools in all counties to send informational flyers home with students so that parents and/or guardians can receive information about LIHEAP application time periods and about the Emergency Repair or Replacement Program.
Wisconsin
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Utilize early application period at the beginning of the program for the elderly or disabled Execute interagency agreements with other low-income program offices to perform outreach to target groups Allocate funds specifically for the purpose of outreach to households with elderly, disabled, rural poor, and/or young children residents. An early application period is utilized prior to the heating season. This process includes accepting applications during the summer for the following Federal Fiscal Year from targeted households. Automated Applications are processed during the early application period; agencies may also accept early Online Applications. Accept applications for energy assistance at sites geographically accessible to all households in the area to be served. This includes setting up LIHEAP application sites for targeted households (contacting targeted persons or their representatives to ascertain convenient times and places, contacting community leaders to locate and serve application sites, providing information on alternate sites to organizations/programs likely to reach targeted persons, contacting targeted persons to arrange application appointments, transportation, etc). Provide information directly or by selective mailing to targeted applicants, e.g., assistance to understand the application form, translation of material, interpretation services for deaf, reading for blind needed to complete their application. Facilitate access to state weatherization programs targeted to LIHEAP eligible households and other energy-related services e.g., utility early identification and emergency intervention. Agencies are required to provide outreach services to maximize participation of eligible persons in the Low Income Home Energy Assistance Program. It is the responsibility of each agency to provide application sites accessible to the eligible population in the county/tribe, with particular attention to overcoming barriers for targeted households. Outreach customer benefits include: taking applications, certifying application information, and processing applications at an alternate site.
Wyoming
Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc. Publish articles in local newspapers or broadcast media announcements Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance Make mass mailing to past recipients of LIHEAP Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs Social Media and Department and other Agency websites; participation at events that allow for the distribution of informational materials (e.g. Farmers markets, county fairs); application fairs; annual vendor meeting; PSAs throughout the season.
Source: FY 2022 state plans