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LIHEAP Outreach Activities

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Note: Outreach is an important aspect of administering LIHEAP, both at the state and local level. Effective outreach means the most needy households, or those the state has prioritized such as elderly or disabled, are made aware of the program as well as of other energy-related programs for which they may be eligible. Effective outreach can also streamline the application process.

In their annual LIHEAP plans, LIHEAP grantees are asked to check which of the following activities are conducted in order to assure that eligible households are made aware of all available LIHEAP assistance. The information below is from state LIHEAP plans.

In addition to the six activities listed, states also identified other means of outreach. These include toll-free phone lines operated by at least 10 states and special assistance such as translation and bilingual brochures to non-English speaking households.

At least eight states had special outreach for recipients of public assistance programs such as welfare and food stamps. This outreach was in the form of either mass mailings of applications to these households, early application periods, early notification, or pre-authorization.

States are required by statute to accept applications for energy crisis assistance at sites that are geographically accessible to all households in the area to be served.

Send out pre-season, start-up packets with posters, flyers, staff contact information, crisis information, etc. to over 400 agencies. Participate in an energy fair put on by Homer electric each fall. The Regulatory Commission of Alaska takes applications out to to fairs they participate in. Take advantage of other opportunities to make presentation and attend fairs as they arise.

Distribute informational fliers to various government agencies, i.e., Territorial Administration on Aging (TAOA), Office of Vocational Rehabilitation, Office for the Protection and Advocacy for the Disabled (OPAD), etc.

Some subgrantees (CAA's) have developed interagency agreements with other low-income offices to perform outreach to target groups. As social media is becoming more mainstream, some CAA's are using this platform to inform the public of LIHEAP as well as other programs they have available. Other forms of media such as radio and television adds that run on a schedule are used. CAA's regularly attend community fairs (education, health, utility, etc.) to ensure that LIHEAP information is reaching the public.

Alabama
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
Alaska
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • We place a display ad in Senior Voice, a monthly newspaper for seniors. Our ads appear twice during the heating season.
American Samoa
  • Inform low income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs.
Arizona
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

Service providers periodically hold mass intake events.

Arkansas
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

Posters are placed in the Community Action Agencies around the state to inform the general public of specific information regarding the Arkansas LIHEAP program.

California
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

Partnerships with utility companies; outreach to legislative offices, community organizations, and attendance at community events; Referrals to CSD's programs from child care centers; Pamphlets; Toll-free phone line; CSD's website; Contractors' websites; Special events; Canvas neighborhoods and go door-to-door; Distributes flyers at schools.

Colorado
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

A media campaign is conducted each year that includes paid advertising on television including call-in sessions to major news stations, interviews on a Spanish speaking network, ads on radio stations and monthly publications in local newspapers. The State maintains a website that provides eligibility information, a current application and instructions on the application process. Colorado LIHEAP also maintains a toll-free phone line, which is highly publicized. The customer service representatives provide information on the LIHEAP application process, answer questions, and will provide the customer with instructions to access the application online or mail applications to interested households.

The Colorado Department of Human Services maintains a website that provides information about the program, criteria, directions on how to apply, access to an application that can be downloaded and a link to an on-line application.

Connecticut
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

The state maintains a website dedicated to the Connecticut Energy Assistance Program. It includes information for both prospective applicants as well as vendors. Energy assistance information is also streamed through the 'DSS Network' at all DSS intake sites to inform DSS clients of the availability of heating assistance. An early aplication period is used at the beginning of the program to allow agencies time to provide outreach to vulnerable households, especially those that are homebound.

Delaware
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

LIHEAP intake services by telephone for the physically infirm (ie., elderly or disabled).

District of Columbia
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

LIHEAP staff regularly conducts targeted outreach in coordination with DOEE's Public Information Office. Staff visits Advisory Neighborhood Commission meetings, senior citizen housing complexes and other local organizations to present program information for the upcoming fiscal year. DOEE's annual mass mailing for the District's Utility Discount Program includes information about LIHEAP assistance.

Florida
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

The Department's website contains information concerning income eligibility and lists local providers and contact information for LIHEAP.

Georgia
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups
Hawaii
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

Send and provide LIHEAP flyers to all who are interested parties, non-profit organizations, elderly and disabled individuals and agencies servicing the vulnerable population.
Provide LIHEAP flyers to electric company for distribution to customers. Request that the Utility Companies encourage their customers who are expressing difficulty paying their bills to apply for LIHEAP. Utility companies include LIHEAP reminders about LIHEAP by printing information on a monthly newsletter that is included with monthly bilsl, for two months. If space available on the bill they will print LIHEAP information regarding application period directly on the bill. Gas Company provided with posters to put in their offices for the gas customers. Utility companies will provide LIHEAP applications in their bill collection offices. Utility companies provide literature, freebies and personnel to assist CAPS in their efforts in promoting LIHEAP benefits and performance measures.
Local CAPS, as part of their outreach efforts, provide public service announcements via their agency website, radio and newspapers. In remote areas, contracted community agencies will go door to door to speak with homebound residents.

Idaho
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

Provide intake services through home visits or by telephone for th ephysically infirm (i.e. elderly or disabled). Advise community partners and utility vendors of LIHEAP start date. Publish program information on website.

Illinois
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance

Use of social media (Facebook) to inform households of the availability of LIHEAP and share important information.

Indiana
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

IHCDA developed an EAP brochure for distrubtion in local CAPs and other social service agencies.

Iowa
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups
Kansas
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income program
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

A toll-free number is available for clients. DCF also provides weatherization a list of all recipients of LIHEAP to target services to those with potential need. DCF has an online application process to allow clients to access many of our benefit programs through the internet, including LIHEAP.

Kentucky
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

The Division of Family Support sends a memorandum to each of the local Department for Community Based Services (DCBS) offices notifying field staff of the dates, times, and locations of the agencies, in order for recipients to apply. This information is posted in the lobby or waiting rooms of each DCBS office.

Louisiana
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

Presentations at community and school meetings. Off-site event for distribution (Housing conferences, seminars, churches, community centers, etc.)

Maine
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
Maryland
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

The program partners with Benefits Data Trust to conduct targeted outreach to older adults receiving Medicaid that have not applied for energy assistance. Through a cental call center, Benefits Data Trust provides remote application assistance and document collection and coordinate direct submission of applications to local LIHEAP offices.

Massachusetts
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

DHCD and its Subgrantees maintain working relationships with other state agencies such as DTA, especially the SNAP office. DHCD will continue to partner with both state and outside resources to promote the LIHEAP program and explore new partnerships and methods of outreach. The MA Registry of Motor Vehicles will have a LIHEAP advertisement run on all of its waiting room monitors. Using DHCD LIHEAP materials, the Department of Veteran Services will send an email blast to the Veterans' Officers in each of the cities and towns across the Commonwealth to promote the program. DHCD will also reach out to the Massachusetts National Guard to further market the LIHEAP program among its soliders, airmen and civilians. DHCD will also explore with the MA Office of Technology Services and Security the feasibility of targeted social media (e.g., Facebook, Twitter, etc.) ads.

Michigan
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

Michigan informs low-income residents and other stakeholders of the availability of LIHEAP via notices to clients, State websites, letters, posters, publications, weatherization referrals, United Way's 2-1-1 phone referral system and regular involvement with the Coalition to Keep Michigan Warm. DHHS is also a contributing member to the State of Michigan's Low Income Energy Waste Reduction workgroup and provides information about LIHEAP services to other stakeholders and service providers.

Minnesota
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

Minnesota issues pres releases regarding LIHEAP. The State may work with other entities such as AARP to mail postcards to households. The mass mailing to prior-year LIHEAP recipients includes an application for the upcoming program year.

Mississippi
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups
Missouri
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

Regulated home energy providers are required to provide inserts with billing notices for the program. Regarding mass mailings, the applicant is responsible for completing, signing, attaching required documentation, and returning the application to the contract agency designated to process their application for services. LIHEAP has a brochure (English and Spanish versions) located on it's website https://dss.mo.gov/fsd/energy-assistance/ . This brochure can be accessed by anyone for printing and distribution. The LIHEAP Manager speaks at varied meetings/activities to share information regarding Missouri's LIHEAP.

Montana
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

Each administering Agency targets client outreach for all eligible households in accordance with annual work plans submitted by each. Each work plan describes the eligible activity and then describes how the activity will be accomplished.

Nebraska
  • Publish articles in local newspapers or broadcast media announcements
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

Nebraska has Community Support Specialists that work with community organizations along with Community Action Agencies to update and inform the agencies and the clients of available programs. The agencies also inform clients of the program. The Community Support Specialists also attend different functions in the communities and set up booths for people to make applications and inform the public. Nebraska has a list of community partners across the state that participate in the fan program to distribute fans in the cooling season. Energy Providers also reach out to Nebraska residents with energy assistance needs. ACCESSNebraska has a website to inform clients of the program and applications can be submitted via this website as well. It also helps that DHHS uses one application for all Economic Assistance Programs, so when a client is applying for one program they can see all programs available to them on that application. Nebraska also works with NEAN (Nebraska Energy Assistance Network), a local energy provider network for all providers, to inform the providers of any changes with the program and also keep current on energy eligibility and program progress.

Nevada
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

Outreach to SNAP recipients who are 60 or older and appear to be otherwise eligible for energy assistance.

New Hampshire
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
New Jersey
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

Conduct advertising in local electronic media (radio) in order to reach a wider range of households.

New Mexico
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

HSD works closely with vendors and other local organizations to reach low income families, the elderly, disabled, and families with young children.

New York
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

Toll free information hotline operated by NYS Office of Temporary and Disability Assistance. Information about the program and a printable application are available on the OTDA internet site when the program is open. Identification of households potentially eligible for LIHEAP funded weatherization services and assessing the scope of need for identified households. State and local resources dedicated to implementing mandated outreach plans and program dissemination activities. Targeted efforts by OTDA and by NYSOFA to provide program information and access to vulnerable households.

North Carolina
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

The NC Division of Social Services partners with the NC Division of Aging and Adult Services (DAAS) to provide outreach to aging and disabled adults regarding our heating assistance component.

North Dakota
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

County social service offices and alternate outreach organizations distribute heating assistance application forms to all individuals upon request, and provide such application forms to fuel suppliers, Community Action Agencies, senior citizen centers or any other individuals or organizations that are willing to distribute the form to potentially eligible households. The Department contracts with Community Options to provide outreach services with a focus on elderly and disabled people. Community Options participates in local events to provide information on the LIHEAP program such as Senior Center and conferences, place fliers in local communities, and partner with Community Action agencies. Community Options providers applications to interested clients, assist clients in completing applications and obtaining required verifications, assist county social services in obtaining necessary verifications for eligibility, and conduct home visit to assist with application if someone is home bound.

Ohio
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

The ODSA developed a comprehensive marketing plan for customer education. It's a multi-platform plan that includes: brochures, videos, social media calendar, posters, a website, post cards and press release templates. These materials provide program information as well as instructions on how to apply. The brochures, posters, and press releases are formatted for co-branding with local partners. The website (energyhelp.ohio.gov) provides comprehensive information on the energy assistance programs, including contact information for local providers, a portal for customers to check the status of their application and new this year, an online application process for customer to apply for some program components. The ODSA also operates an (800) number to answer customer questions about the energy assistance programs. The Interactive Voice Response System on the (800) number also connects non-English speaking customers to an interpreter if requested. The ODSA works with the Ohio Benefit Bank, Ohio Association of Foodbanks, Ohio Department of Veterans Services, Public Utilities Commission of Ohio, Ohio Department of Job and Family Services, local libraries, and local Community Action Agencies to educate customers on the available energy assistance programs. It also partners with the Ohio Department of Aging to help older Ohioans. Last year more than 19,689older and disabled adults completed applications for assistance. This included 1,906 homebound individuals.

Oklahoma
  • Publish articles in local newspapers or broadcast media announcements
  • Make mass mailing to past recipients of LIHEAP
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

Many of our utility vendors give LIHEAP infomation to their customers via phone contact with customer service representatives as well as billing inserts. DHS LIHEAP is also listed in the JOIN (Joint Oklahoma Infomation Network) online directory as well as the Okahoma Heartline 2-1-1 network directory. Both JOIN and Heartline 2-1-1 refer applicants to multiple agencies, nonprofits, and programs including LIHEAP.

Oregon
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups
Pennsylvania
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

Our application and flyers are available in Spanish and translation services for other languages are available upon request. We also provide reproducible public education materials to utility companies and fuel vendors, upon request, for use in such ways as bill messages.

Puerto Rico
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

ADSEF includes outreach as part of the agreement with the PRSEOP in order to provide the weatherization services. ADSEF also has a hotline, which is 3-1-1, were any person can call and receive information regarding our services. Through this call, persons can receive orientation regarding specific programs, schedule appointments and make fraud complaints, among other services.

Rhode Island
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
South Carolina
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
South Dakota
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
Tennessee
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups
Texas
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
Utah
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

We have a web-based on-line application system that is available to the general public for HEAT assistance.

Vermont
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

Mass Mailings: For Seasonal (heating) Fuel Assistance, the Vermont Economic Services Division (ESD) annually mails eligibility "renewal" documents for all public benefits that a household is receiving including LIHEAP, SNAP, TANF and healthcare programs. Other: Maintain an aggressive web presence with links between state government and non-profit programs that serve generally the same clientele. Provide annual training for advocates around the state. Operate an "800" state-wide "Benefits Service Center." For Seasonal (heating) Fuel Assistance, paper applications are available on-line, and clients can apply online.

Virginia
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

For the Heating, Crisis, and Cooling components, the VDSS provides applications upon request as well as access to applications on the VDSS public website. Applications can be submitted in person as well as by mail, fax, and online via CommonHelp. Applications are accepted at sites that are geographically accessible to all households within the service area. A toll-free telephone number for the hearing impaired is provided. In September, households that received Heating, Crisis, or Cooling Assistance in the prior year receive a preprinted heating assistance application in the mail.

Washington
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups
West Virginia
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups
Wisconsin
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs
  • Utilize early application period at the beginning of the program for the elderly or disabled
  • Execute interagency agreements with other low-income program offices to perform outreach to target groups

Allocate funds specifically for the purpose of outreach to households with elderly, disabled, rural poor, and/or young children. An early application period will be utilized prior to the heating season. This process includes accepting applications during the summer for the following FFY from targeted households. Set up LIHEAP application sites for targeted households (contacting targeted persons or their representatives to ascertain convenient times and places, contacting community leaders to locate and serve application sites, providing information on alternate sites to organizations/programs likely to reach targeted persons, contacting targeted persons to arrange application appointments, transportation, etc.). Provide information directly or by selective mailing to targeted applicants, e.g., assistance to understand the application form, translation of material, interpretation services for deaf, reading for blind. Assist targeted applicants to gather needed documentation e.g., sorting documents, explaining what is needed. Facilitate access to state weatherization programs targeted to LIHEAP eligible households and other energy-related services e.g., utility early identification and emergency intervention. It is the responsibility of each county/tribe to provide outreach and application sites accessible to the eligible population with particular attention to overcoming barriers for targeted households. Outreach client benefits include: taking applications, certifying application information, and processing applications at an alternate site.

Wyoming
  • Place posters/flyers in local and county social service offices, offices of aging, Social Security office, VA, etc.
  • Publish articles in local newspapers or broadcast media announcements
  • Include inserts in energy vendor billings to inform individuals of the availability of all types of LIHEAP assistance
  • Make mass mailing to past recipients of LIHEAP
  • Inform low-income applicants of the availability of all types of LIHEAP assistance at application intake for other low-income programs

Social Media and Department and other Agency websites; participation at events that allow for the distribution of informational materials (e.g. Farmers markets); application fairs; annual vendor meeting.

Source: FY 2019 state plans