May 15, 2019 – Delaware’s Delmarva Power has recently launched a pilot program, the Arrearage Management Program (AMP), intended to help low-income utility customers get back on track with paying their energy bills. Delmarva Power serves electric and natural gas customers in both Delaware and Maryland. The AMP is available to all eligible customers in the Delmarva Power service area.
To qualify for the AMP, an applicant must be a Delmarva Power customer with a past-due balance of $500 or more, not have services disconnected due to non-payment, earn at or below 60 percent of the state medium income and have no “medical certifications,” on file with Delmarva Power. If timely payments are made by the participant for twelve months following enrollment in the AMP, Delaware Power will forgive their balance, up to $6,000.
“Through AMP, we are not only able to provide customers with financial forgiveness, but also the tools and resources they need to better understand their energy usage and manage their energy costs in the future,” said Gary Stockbridge, Delmarva Power region president. “We are committed to ensuring all customers have the ability to heat and cool their homes, especially for those customers struggling to meet their energy needs.”
Delmarva Power also offers a number of payment plans and other resources that help low-income customers struggling to meet their energy needs. Delmarva Power’s advocacy team works to connect customers to programs like the Low Income Home Energy Assistance Program (LIHEAP).
To learn more about assistance programs in your state, visit the LIHEAP Clearinghouse State Snapshots web page.
Source: media reports