Eugene Water & Electric Board

Low-Income Rate Assistance

  • Universal Service Plan
    This program provides low-income seniors and disabled customers with weatherization services and bill co-payments. At the successful end of the program, EWEB will forgive any arrearage on the customer’s bill. The Human Services Commission administers the program
    541-684-5821
    www.co.lane.or.us/HSC/energy.htm
  • Low-income customers may also be eligible for the Deposit Guarantor program, which provides assistance for half of a qualifying customer’s account deposit (not to exceed $300). Anyone who is accepted into the Deposit Guarantor program must also participate in EWEB’s Customer Care Plus.
    www.eweb.org/about/community/low-income.htm
  • Military assistance
    This is a special, limited-duration program for military personnel who are called to active duty and serve overseas in Iraq, Afghanistan or in support of those military actions. Families of eligible military personnel may receive up to $300 in bill-payment assistance per 12-month period. Call Customer Relations Manager Chuck Dalton at 484-2411.

Low-Income Energy Efficiency

  • Customer Care Plus
    Designed to help income-eligible customers save energy and manage their utility bills. Qualifying customers have access to a menu of services including weatherization (increasing levels of insulation and sealing buildings against air leaks), appliance upgrades or replacements, energy conservation education, and heating system inspections and improvements.
    To apply visit one of the following agencies and fill out an application:

    St. Vincent de Paul Society, 450 Hwy 99 North, Eugene
    Celeste Campbell Senior Center, 155 High Street, Eugene(for customers 60 years and older)
    Catholic Community Services, 1025 G Street, Springfield (for customers living in the Springfield/McKenzie area)
    Lane County Human Services Commission, 125 East Eighth Avenue, Eugene

    Mail applications to: Lane County Human Services Commission, 125 East Eighth Avenue, Eugene, OR 97401. Call Lane County Human Services Commission for more information at 682-3378.
    www.eweb.org/about/community/low-income.htm

Emergency Charitable Assistance

  • Customer Care
    Provides financial aid for qualifying low-income customers. Customers-in-need may be eligible to receive up to $200 in bill assistance per year, which is credited directly to their EWEB account. To apply for aid, customers first must schedule an appointment by calling one of the numbers listed below:

      St. Vincent de Paul Society: 461-8794
      Celeste Campbell Senior Center: 682-5354 (for customers 60 years and older)
      Catholic Community Services: 747-8349 (for customers living in the Springfield/McKenzie area)

    www.eweb.org/about/community/low-income.htm

  • HEAT Oregon
    A statewide fund designed to prevent disconnection of utility service during inclement weather by providing bill payment assistance to low-income households in emergency situations. HEAT Oregon works with social service and other agencies across the state to screen requests for assistance from customers of Pacific Power, PGE and West Oregon Electric Cooperative.
    Find a local contact for assistance.
    www.heatoregon.org/