Duke Energy

Duke Energy

Low-Income Rate Assistance

  • PIPP Plus
    Ohio's regulated gas and electric utilities are mandated to participate in the statewide PIPP. Low-income customers who heat with natural gas pay 6 percent of their monthly income or $10 (whichever is greater) to their gas or electric company. Customers with all-electric homes pay $10 or 10 percent of their gross monthly household income each month, whichever is greater. Zero-income customers are required to pay a $10 minimum monthly payment for both natural gas and electric. When PIPP Plus payments are made on time and in full, customers earn an incentive credit and an arrearage credit. Each time they pay their required monthly payment on time and in full, they no longer owe the rest of that month's billed amount. They also receive a one-twenty-fourth credit toward any old debt. If they make full, on-time payments for 24 months straight, all of the arrearages would be eliminated. Eligibility: must receive primary or secondary heat source from a company regulated by the Public Utilities Commission of Ohio, total household income must be 150 percent FPG or below, and, if eligible, must apply for all energy assistance programs. PIPP is administered by the Ohio Department of Development’s HEAP (or LIHEAP) office.
    1-800-282-0880 (Ohio HEAP)
    Contact local community action agencies at: www.oacaa.org/directory/
    Contact County Job and Family Services Agencies at: http://jfs.ohio.gov/County/County_Directory.pdf
  • Ohio Gas Residential Low Income Pilot Program
    Duke Energy Ohio is launching a new pilot program to help low-income residents save money on the cost of natural gas service. Customers who are at or below 175% of the federal poverty guideline, are not enrolled in the PIPP and who use less than 900 ccf of natural gas annually are eligible for the program. The first 10,000 customers to enroll will receive a $4 monthly credit to offset rate increases. Customers who have been part of the Home Energy Assistance Program in the past year have been automatically enrolled in the pilot program. Other customers who are eligible can enroll by filling out a self-verification form available at Duke’s customer service office at 644 Linn Street in Cincinnati or at your local Community Action Agency. An application is also available on Duke's website. Call Duke Energy at (513) 421-9500, or from a toll area call (800) 544-6900.
    Persons who have a hearing impairment may call the TDD/TYY toll free number
    (800) 752-6254.
  • Ohio Electric Residential Low Income Pilot Program
    Provides assistance to low-income electric customers by making lower rates available to eligible customers.
    Customers who are at or below 200% of the federal poverty guideline and are not enrolled in the PIPP are eligible for the program. An application is available on Duke Energy's website and at Duke’s customer service office at 644 Linn Street in Cincinnati or at your local Community Action Agency. Call Duke Energy at (513) 421-9500, or from a toll area call (800) 544-6900.
    Persons who have a hearing impairment may call the TDD/TYY toll free number
    (800) 752-6254.
  • Winter Reconnect Program
    Allows most households that have been disconnected or are threatened with disconnection due to non-payment of a utility bill to have service restored during the winter months by paying either the total amount they owe or $175, whichever is less, plus a reconnection fee of no more than $20. Consumers can use the winter reconnect program through April 15. There is no income eligibility requirement for the winter reconnect program. Income-eligible households can use Emergency Home Energy Assistance Program (E-HEAP) funds for the $175 payment. Consumers can apply for
    the winter reconnect program in person at a local community action agency or by calling their utility company.
  • Ohio Energy Credit (OEC) Program
    Customers who are 65 years of age or older OR totally and permanently disabled will receive an increased Energy Assistance benefit beyond what they would receive under HEAP. When processing the customer's Energy Assistance Application, the Ohio Department of Development (ODOD) will screen all applications and determine whether the customer is eligible for the increased benefit amount. For more information:
    Call the Ohio Department of Development toll-free at 1-800-282-0880. For hearing impaired applicants with a telecommunications device for the deaf, (TDD) call toll-free 1-800-686-1557.

Low-Income Energy Efficiency

  • The Electric Partnership Program (EPP) was provided for under Ohio's 1999 electric restructuring legislation and is funded by the electric universal service rider. Its goal is to reduce electric consumption by households that participate in the state's Percentage of Income Payment Plan (PIPP). The program is targeted to high consumption, high arrears PIPP households and is composed of two types of programs:

    A baseload efficiency program which audits lighting, appliances and all other uses of electricity not related to heating and installs appropriate measures; and,

    A weatherization program for those who heat with electricity and who have moderate to high usage. This program adds insulation, performs heating system inspections and addresses health & safety measures.

    The EPP began operations in March 2002 and is administered by the Ohio Office of Energy Efficiency.
    USFMail@odod.state.oh.us for more information.

  • Duke Energy
    Income-qualified customers receive a furnace or heat pump clean and tune, energy-efficient light bulbs, energy-saving tips and if needed, a hot water heater wrap, weather stripping and pipe wrap. Depending on the condition of your home and its energy usage, other services may include duct sealing, wall and attic insulation and other air leakage sealing measures.
    For additional information, call People Working Cooperatively at 513-351-7921 or e-mail kschroder@duke-energy.com and reference this program.

Emergency Charitable Assistance

  • HeatShare
    Designed to assist those in need with heating bills during the winter season. Eligibility is based upon need and doesn’t necessarily follow government assistance guidelines. An individual must be subject to disconnection of service in order to qualify. Eligible customers may apply for a one-time annual assistance beginning mid-January through May or until funds are depleted. For additional information or to apply for assistance, contact the Salvation Army at 513-762-5636 after the program begins in mid-January.