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United Illuminating Co.

State Assistance

Low-Income Rate Assistance

  • MaPP
    A payment arrangement plan helps qualified hardship customers pay past due electric bills. Under MaPP, if payments are current, a past due balance can be "forgiven" over time.
  • Forgiveness Program
    Residential customers covered by the Winter Protection Program and who heat by electricity may qualify. UI will work with the customer to develop a monthly budget agreement. If the customer keeps that agreement, UI will match the customer's payments.

Low-Income Energy Efficiency

    For customers on a limited income, UI Helps program can provide energy-saving products for your home, free of charge. These include water heater blankets, low-flow shower heads and energy-efficient lights. Customers with electrically heated homes may qualify for additional services.
    Evaluations are available for possible free replacement of old, customer-owned refrigerators and window room air conditioners (wall sleeve units not eligible) with ENERGY STAR® qualified models.

Emergency Charitable Assistance

  • Operation Fuel
    Operation Fuel is a private, non-profit program that provides emergency help with energy or utility bills for people who are not eligible for CEAP or SAFA. Connecticut's legislature passed a law requiring all of the state's gas and electric utilities with at least 75,000 customers to facilitate the collection of donations for Operation Fuel. In most instances, eligible families have incomes at 151 to 200% of the federal poverty level.
    Contact Operation Fuel's network of 61 fuel banks